Account deletion and your records

You can delete your cloud account from the app. Read the confirmation carefully and export any records you need before continuing.

Delete in the app

Open Cloud account, sign in to the account you want to remove, choose Delete cloud account and confirm permanent deletion.

What is removed

Your cloud memberships are removed and sign-in sessions are revoked. Your phone and verified email are cleared from the active user profile. A company for which you are the only active owner is deleted together with its company-scoped cloud records.

What is separate

Offline records and exported files on your phone are not deleted by cloud account removal. Other owners’ company records may retain a disabled, non-identifying user reference for audit integrity. Authentication security logs and existing backup copies are separate; ask support about applicable retention and removal.

Cannot access the app?

Use the telephone contact on our contact page to request account deletion. Specify the account identifier, but never send a password or one-time code. Support must verify ownership before acting. Do not put sensitive business records in your request.